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20-21 Rebooking FAQ

We know how excited your clients are to go to Antarctica, and we can assure you we are excited to take them there in 2021-22!   Additionally, we want you to know all bookings with us are secure and will simply move forward to our 2021-22 season with no additional charge to your client (based on the information below).

To make this postponement as efficient as possible, and to minimize stress on you and your clients, we have developed the following guide to help with questions you will undoubtedly have.  We will be reaching out to you to reschedule your booked passengers in the order of their original departure date – November departures first, then January, then February. We are working tirelessly to get back to everyone as quickly as possible, so we thank you for your patience in advance.

If your guests know what departure they want to move to, please email us at [email protected] and we will re-book them and send you an updated invoice with new departure details. If you or they are unsure what to choose, email us and we will set up a time to discuss with you.

Please include the following in your email:

  • Name of Lead Guest
  • Booking number
  • Original Departure Date
  • Email or phone number where we can reach you
  • Time zone you are in (so we don’t call to early or late)

THANK YOU for your patience and understanding.

20-21 Rebooking General Questions

If you are unable to travel on any of our 21-22 voyage dates, you have two options.

1. We will issue you a credit in the amount of 120% of money paid to Polar Latitudes.  This credit is fully transferable, and can be used for our 2022-23 or 2023-24 Antarctic seasons.

2. If you would like to completely cancel your reservation, you may do so under our regular cancellation terms with a $750 per person cancellation fee.  Should you book a Polar Latitudes voyage in the future, we will credit you back that fee.

No. We have worked with your group leaders/charters on a solution that works for the entire group. Please contact your group leader/charterer for more information.

We will add you to a waitlist to allow for any previously confirmed guests to be moved, and then we will do our best to accommodate you.

We will try our hardest to accommodate you. In some instances, space has already been sold.  If there isn’t space, we will put you on the top of the waitlist.  If there is a price difference you will pay the 2020-21 rate.  If you don’t make it into either program, you will receive a full refund for that program.

Unfortunately, we are not in a position to cover any outside fees you may incur. Contact your airline – most are currently waiving change fees.

Seaventure has loads of new and exciting features that we can’t wait to share with you!

  • ALL DRINKS INCLUDED for the entire voyage – not just at dinner!
  • More common space
  • Onboard Fitness Center and Spa
  • Heated Salt-water Pool
  • More Zodiacs, and 2 cranes, to deploy Zodiacs faster!
  • Custom-built Citizen Science lab

Click here for more details!

Yes we are!  During this uncertain time, our decision to postpone the season was not taken lightly.  As such we needed to balance the safety of our crew, expedition team members, and guests.  We looked at our financials and felt this is the best decision to keep us a strong and a financially viable company, as well as offering the superior product you expect from us! We’re very excited to welcome you on board in 2021!

That’s possible, but unlikely. We are making this decision now so that guests know what’s happening well in advance rather than having to scramble at the last minute.  We worked with medical experts and took advice from the CDC and WHO while considering this decision.  Regardless of what happens in the next few months, we felt we need to give guests some amount of certainty about their travel plans.

For all payment terms, the 2020-21 Terms and Conditions apply.  Final payments are due 90 days prior to departure, and cancellations incur a $750 per person cancellation fee.  Since you will be traveling on a different ship, the cruise contract is a bit different, and you will need to agree to it again prior to boarding.

If you’d like to upgrade to a higher cabin category, please let us know when you re-book. We will add you a waitlist to ensure that guests who booked that cabin type originally have priority. Once we have moved the majority of guests over, we will contact you about your upgrade.

Don’t worry, we will ensure you receive a similar or nicer cabin!

Yes, if you rebook and upgrade prior to the expiration of the Early Booking Discount.

In that instance, you would pay the less expensive rate

While it’s true that some cabin categories are different between the Hebridean and Island Sky and Seaventure, we’re confident you will receive a similar or nicer cabin, per the chart below:

 

Hebridean/Island Sky
Suite Type
Seaventure
Stateroom Category
Owner’s Owner’s
Penthouse Veranda
Veranda Veranda
Deluxe Window Deck 5
Promenade Window Deck 5
Window Window Deck 4
Porthole Porthole
Triple Triple

Choose the new dates in the 2021-22 season that work for you on a similar departure. The table below shows comparable itineraries, but you can choose any departure you’d like.

If you choose a departure in 21-22 that is mapped to your original 20-21 voyage in the table below, you will not be charged any more than your 20-21 rate, even if the new trip is more expensive. In some instances, the new trip you choose may be less expensive than your original voyage – in that case, you will receive the lower rate.

20-21 Rebooking Chart

20-21 Rebooking Agent Questions

No Problem, just let us know and we can send you a list of all the clients booked by your agency.

You will receive the same commission rate on the new booking.  If the client upgrades to a longer departure or higher cabin class, you will receive commission on the new, higher, price.  Conversely, if your client ends up paying less, your commission will be less.  We expect most clients will moved to a similar departure, at which point your commission would stay the same.

Unfortunately, at this time and in this crisis, we are not in a position to protect commissions on cancelled bookings.

As always, Polar Latitudes will pay commissions on bookings once we have received final payment.

If your guests know what departure they want to move to, please email us at [email protected] and we will re-book them and send you an updated invoice with new departure details. If you or they are unsure what to choose, email us and we will set up a time to discuss with you.

Please include the following in your email:

  • Name of Lead Guest
  • Booking number
  • Original Departure Date
  • Email or phone number where we can reach you
  • Time zone you are in (so we don’t call to early or late)

THANK YOU for your patience and understanding.