Frequently Asked Questions
The most commonly asked questions by guests before they travel
In-depth information on all of these topics and more can be found in the Final Documents package you should receive from your agent approximately 90 days prior to your departure date. If you have any additional questions not covered here, please contact your agent.
Questions about Our Ships
Unfortunately, no, our ships are not built to be wheelchair accessible. There is an elevator that services all floors, but due to weather and sea conditions, it is not operational at all times.
Not cold at all! The entire ship is climate-controlled for your comfort, and all cabins feature individual temperature controls.
All suites feature the option for 1 Queen or 2 Twin beds. The only exceptions to this are the Owner’s Suites on each ship, and Penthouse Suite 601 on the Hebridean Sky, which have 1 Queen. Nearly all en suite sofas convert to beds suitable for guests under 5’10” in height.
We do have some suites that are designated Triples. In addition, most suites feature a sofa that can convert to a 3rd berth, suitable for guests up to 5’10” in height. We do not have quad suites.
Only Suites designated as “Porthole Suites” have portholes, the rest have windows. We cannot guarantee the number of portholes or windows in your cabin. Windows and portholes do not open.
Yes. Laundry service is available on board; however, the ships do not have dry cleaning facilities. There is no self-service laundry facility on board the ships and no irons for passenger use.
We do not have a dedicated gym or spa facility; however, a small stock of fitness items such as yoga mats and blocks, medicine balls, resistance bands, jump ropes, Bosu balls, and massage rollers are available for check-out from Reception.
We can accommodate most dietary requests such as low salt, gluten-free, and low cholesterol, and we include Vegetarian, Meat, and Fish options on all of our menus. If you have a specific dietary concern, please be sure to notify your agent. Please note that we are unable to offer Kosher meals.
Yes! Our ships feature wireless networks accessible from your personal computer or smartphone from virtually anywhere on board. There are also two public computers available in each ship’s Library which may be used for email and Internet (but not for uploading photos.) 100 free minutes of WiFi usage is included in the cost of your voyage. Additional data packages can be purchased from the hotel manager on board; rates begin at about USD $22 for 100 minutes. Please note, due to weather and location, there may be times when Internet service is very slow or disrupted.
Voltage is 110V/60Hz (American standard) with a 220V razor socket. Electrical outlets are suitable for low voltage electrical devices, e.g. mobile phones or camera chargers. Suites also include 5 USB ports for charging. Please do not bring any small appliances such as hairdryers, irons, coffee makers, curling tongs, or steam pots, as these items will damage the ship’s electrical system and are strictly forbidden on board. There is a small hairdryer provided in your cabin.
It is highly unlikely that you will have cellular service once we leave Argentina. There is a telephone in your cabin, which has access to an outside line; however, there may be times when phone service is limited or unavailable.
While you may find the batteries or flash cards you need in stock in our Gift Shop, we strongly recommend that you bring extra supplies of everything, (including an extra charger) as availability of these items is very limited, and cannot be guaranteed.
Yes! Every voyage has a currently-practicing and English-speaking doctor experienced in Emergency medicine. Medical services are available 24 hours a day, and a doctor accompanies passengers on all shore landings.
Each ship has a Medical Clinic, stocked with a wide range of common basic medications, including seasickness medication, and capable of supporting a wide range of medical issues. Please note, there are no lab or radiology capabilities on board.
In the unfortunate event of a serious medical problem, our onboard doctor will take every possible step to stabilize the patient, who can then be evacuated to the nearest facility or airfield; either Ushuaia, Stanley, or King George Island, for more comprehensive diagnosis and treatment. Please be aware that there are limits to what our physicians can treat and evacuations in this remote area may be lengthy. Because of this, we recommend a travel insurance policy with a high level of evacuation coverage.
All guests are required to complete a medical questionnaire that is reviewed by our Medical staff who will contact your agent if they foresee any difficulties with the safety of your voyage. Medical information is kept on board for reference in the event of a medical problem.
For passengers that do have significant medical issues/problems, we recommend that you visit your physician to obtain the doctor’s “fit to travel” stamp of approval. As your embarkation date approaches, don’t hesitate to re-check with your doctor if there has been a change in your medical issues. It’s always a good idea to bring duplicate supplies of all your medications and necessary medical supplies.
There is generally no charge to guests for medical consultations, rendered care, or dispensed medical supplies. The only exceptions are rare cases in which very involved, “Intensive Care” levels of treatment are required.
Questions about Our Team
Polar Latitudes knows that your voyage is more than the ship or even the destination, it is the people who bring that experience to life. We are proud to say we attract some of the industry’s best talent, people who genuinely love what they do and work tirelessly to give our guests the best experience they can. Our staff comes from a wide variety of backgrounds. Some are professional adventure guides, some expert academics, others passionate educators. All apply their specific skills in a way to compliment each other and collectively deliver truly life-changing trips.
Polar Latitudes is proud to say we have some of the highest staffing standards in the industry. We are one of the few operators that require all operational staff to be certified as crew under the International Maritime Organization’s STCW standards. Furthermore, we are the first polar operator to adopt the Polar Tourism Guides Association (PTGA) guide qualification framework, a world first in training and certifying polar guides in the skills and experience required for our unique industry. When combined with our company culture of learning and training, the STCW and PTGA certification frameworks give us the confidence that all our valued guests will be kept safe and benefit from the best team in the industry.
Any tipping is at your discretion and entirely optional. Should you choose to tip, the standard amount for recognition of service is USD $12 per person per day. This can be added to your shipboard account and paid by credit card – you do not need to tip in cash. The gratuity is divided among the front of house hotel team, and cabin and dining room stewards. Other crew members are compensated for gratuities in salary.
The Expedition Team does not solicit gratuities and we encourage passengers to be generous with the hotel team first. If you personally wish to leave a thank you for the team you may do so at reception and the amount is completely at your discretion.
Questions about Our Voyages
We carry a mix of single and tandem kayaks, and provide dry suits, paddles, personal flotation devices (PFDs), pogies (neoprene gloves), and booties. For more information on our kayaking program, please click here.
We provide insulated sleeping bags, rated to -20 ° F (-29 ° C), sleeping bag liners, insulated sleeping pads, 4-season mountaineering tents, dry bags for pillows and clothes, and a limited number of mountaineering bivy sacks (for any brave souls who wish to sleep out!) We also bring one portable toilet for the group. For more information on our Camping program, please click here.
Disembarkation is usually at 8am on the final day of your itinerary. We strongly recommend booking flights no earlier than 12pm to account for possible delays getting back to Port.
Depending upon the weather, we are generally in Port Stanley at 8:00am and off the ship by 9:00am. We ask everyone to be back at the Visitor’s Centre by 2:30pm with the last bus leaving at 3:00pm. If you want to book sightseeing we recommend you plan to be back by 1:00pm to allow sufficient buffer time. Please note, any activities planned that day will cut into your time in town. We will offer a guided trip out to Gypsy Cove for some bird watching and history, and you can visit the Falklands Islands Museum & National Trust in town, which is free. Your Expedition Leader will confirm the exact arrival/departure times that day.
What to Bring
We require all passengers to carry valid health insurance. This insurance must cover personal injury, medical expenses, repatriation expenses, evacuation expenses, and pre-existing medical conditions. Additionally, passengers are strongly advised to carry insurance which should include coverage for cancellation, curtailment, trip interruption, and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience.
We’re happy to partner with Travelex Insurance Services for your insurance needs. You may view their plans customized for our passengers by clicking here. Because of the high cost of evacuation from Antarctica, we recommend you choose either the Travel Select or Travel Max product, which offer higher levels of evacuation coverage.
Our motto is – There’s no such thing as bad weather, only bad gear. It’s never a good idea to take shortcuts when it comes to clothing – being improperly dressed can impact your enjoyment of the voyage! Dress on board the ships is casual and informal at all times.
The best clothing is a layered system with an outer layer that is waterproof. The air between the layers provides additional insulation.
- Base Layer – Thermal underwear and a pair of thermal socks.
- Mid Layer – Pants (fleece is ideal), a light cotton shirt, and a fleece.
- Outer Layer – Waterproof pants and a waterproof jacket.
Waterproof pants are required to participate in landings.
Note: Lightweight disposable rain gear will not endure more than one landing, so please bring high quality, expedition-weight waterproof pants.
- Shoes – Sturdy walking shoes or sneakers with a good grip sole for the slippery deck, and the rubber boots we provide.
We’re happy to suggest New Headings LLC for your expedition clothing needs. New Headings offers a wide variety of polar gear for purchase, and a few select items for rent. Please ensure that you read through the shop’s terms for picking up and returning rental items, and consider your plans for embarkation and disembarkation days. Rentals are available only on voyages which embark and disembark in Ushuaia. Our on board team cannot assist with pickup or return of rental items.
No! An expedition jacket, yours to keep, is included in the cost of your voyage, and will be given to you on board. Acclaimed nautical gear producer Helly Hansen created this custom-made version of their SALT jacket specifically for Polar Latitudes. A nautically inspired and well-fitting jacket, it’s ideal for cruising, sailing or onshore activities. The jacket’s protective collar helps keep body warmth from escaping on windy days. Made with 2-layer HELLY TECH® breathable and waterproof fabrics, the jacket is a fully waterproof outer layer. Please note, as this is not an insulated ski parka, we recommend wearing a heavy fleece and/or thermal layers under the jacket for additional warmth in Antarctica.
We also loan you a pair of rubber boots for you to use during the voyage. They are great for getting in and out of Zodiacs and are plenty warm with a good pair of thermal socks.
We do have a limited number of trekking poles on board, but if you are more comfortable with your own, please feel free to bring them.
No. We provide Molton Brown of London soap and shampoo.
That one is entirely up to you. If you wish to have access to the internet from anywhere other than the Library, you will need a computer or mobile device such as a smartphone or tablet. Some guests also find it useful to have their computers on hand for photography storage and backup. If you do choose to bring a laptop, please be sure to take the necessary precautions to protect it from the elements.
For detailed recommendations on camera equipment from our Photography Coaches, please see our in-depth Photography Guide.
No. The recreational use of Unmanned Aerial Vehicles (UAV) or drone type aircraft in the Antarctic is currently prohibited by the International Association of Antarctic Tour Operators (IAATO). Because IAATO recognizes the value of UAVs for certain commercial and scientific applications, Polar Latitudes is currently permitted for the commercial use of UAVs by trained members of our staff. Individual permits are not possible, and personal drones are strictly prohibited.
No. All shipboard charges will be charged to an account, so you do not need to pay cash as you go. At the end of your voyage, you may pay your tab with cash or credit card; we accept Visa, MasterCard, or American Express. All prices on board are shown in US Dollars.
Always be sure to carry a small amount of cash, local and US or Euro, to cover taxis, and other incidentals, which may not be payable by credit card.